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CallCenterSummaryQueueRow object

FieldTypeDescription
queuerequiredstringQueue number.
typerequiredstring
totalrequiredinteger
answeredrequiredinteger
missedrequiredintegerInbound unanswered count; outbound unanswered uses the same field.
abandonedrequiredinteger
answered_slarequiredintegerAnswered calls with wait time under 60 seconds (inbound only).
total_wait_timerequiredinteger
total_talk_timerequiredinteger
avg_talk_timerequirednumber (float)Average talk time in seconds, rounded to 2 decimal places.
avg_wait_timerequirednumber (float)Average wait time in seconds (2 decimal places).
max_waitrequiredinteger